We accept all major credit cards, Apple Pay, Google Pay & Shop Pay, as well as Afterpay and Zip (Australia only).

Yes, and an SMS if you have requested that. If you don't receive one, its likely there is a typo in the email address or a sending issue. In that case, please contact us.

Our payments are managed by Shopify. Shopify's payment process is highly secure and adheres to industry best practices to protect sensitive customer and merchant information.
Shopify Payments is Level 1 PCI DSS compliant, the highest level of compliance for payment processors.

Yes. You can purchase a digital gift card here.

International Shipping Rates

From Australia, to anywhere in the world.

(Prices in Australian dollars)

New Zealand

Orders are processed within 1 business day

Standard Shipping

Express Shipping

Once your order is packed and sent, you will receive an order fulfilment email which includes a tracking link.

Contact the delivery service's customer service department, provide them with your tracking number and details about the order. (AusPost: 13 76 78, +61 3 8847 9045)

If you are unsatisfied with their response, please contact our customer support and we will try to help track down your order.

We don't accept returns on earrings, for hygiene reasons.
We will accept change of mind returns on headbands, provided the item(s) has not been worn, is still in original packaging and all tags still attached as delivered.

Generally within 2-3 business days from us receiving the returned item(s).

Our clothing is crafted exclusively from natural fibres (with the exception of some trim), staying true to our commitment to sustainability and quality. Natural fibres such as linen, cotton, and silk not only feel luxurious against the skin but also come with significant environmental benefits.

These fibres are biodegradable, renewable, and have a lower environmental footprint compared to synthetic alternatives. By using natural materials, we minimise reliance on petroleum-based textiles, reduce microplastic pollution, and support a more eco-conscious production process.

Additionally, natural fibres align perfectly with our slow fashion ethos. They are durable, breathable, and age beautifully, making them ideal for timeless designs that last season after season. This commitment encourages thoughtful consumption and reduces waste, fostering a sustainable and mindful approach to fashion.

By choosing our clothing, you're embracing both elegance and environmental responsibility—because looking good and doing good go hand in hand.

Our products are designed with care to ensure they are comfortable and suitable for a variety of sensitivities.

Clothing:
We use only natural fibres in our garments (with the exception of some trim), which are gentle on the skin and breathable. Natural fibres like linen and cotton are less likely to irritate sensitive skin, making them an excellent choice for those with skin sensitivities. However, we recommend checking specific trims or details if you have particular allergies.

Accessories:
Most of our jewellery is a mixed alloy, however we understand that jewellery, particularly earrings, can sometimes cause irritation for those with sensitive skin. That’s why we offer a range of earrings that are nickel-free or feature sterling silver posts, which are known for being hypoallergenic. These materials are gentle on the skin and designed to minimise the risk of allergic reactions.

If you have specific concerns or sensitivities, we’re happy to help you find the perfect product to suit your needs.

To keep your accessories looking their best, gently clean them with a soft, lint-free cloth after each use to remove oils and dirt. Avoid exposing them to water, sweat, or chemicals like perfumes and lotions. Store them in a cool, dry place, ideally in individual pouches or a jewellery box to prevent scratches and tarnishing. For metal pieces, use a jewellery cleaning cloth to restore shine, and spot-clean fabric or embellished items with care. Regularly inspect for damage, and reach out if you need specific care tips—we’re happy to help!

Our restocking process varies depending on the product. For core styles and popular items, we often aim to restock based on demand. However, many of our pieces, especially those in limited collections, are crafted in small batches to align with our commitment to slow fashion and exclusivity. If an item you love is sold out, we recommend signing up for back-in-stock notifications on the product page or contacting us directly—we’re happy to help you find a similar piece or let you know if a restock is planned.

You can find the size and dimensions of our products on the product page under the "Details" or "Description" section. We include specific measurements and sizing information to help you choose the perfect fit. If you need further assistance or have questions about a particular product, feel free to contact us—we're always happy to help!

Yes, for approved registrations.

Please fill in the registration form here.

At the checkout stage, there is a field to enter a discount code.

Only one discount code can be used for each transaction. We are happy to combine orders made within the same 12 hour period, and refund any excess shipping paid. Please make a note in your order.

Not currently, but we do offer discounts to our subscribers regularly. Subscribe here.

See more detailed information about our returns policy here.

Yes, our products are made ethically. At AXESSI, we prioritise conscious consumption by designing garments with longevity and quality in mind, reducing the need for frequent replacements. Our collections are expertly crafted by our BSCI-certified manufacturing partners, reflecting our commitment to ethical production and fair labour practices. We carefully source durable fabrics and ensure exceptional attention to detail during production, creating pieces that are made to last. By choosing AXESSI, you’re supporting ethical craftsmanship and a more thoughtful approach to fashion.

You can read more about this here.

Our sustainability practices are founded in fostering conscious consumption. You can read more about our commitment here.

We actively source recycled and biodegradable materials in our packaging.

Yes, we regularly donate to OXFAM, supporting the 'What She Makes' campaign—demanding big clothing brands pay the women who make their clothes a living wage.

It’s a cause we feel strongly about and is core to our mission of promoting fairness, equality, and ethical practices in the fashion industry.

You can contact customer service by clicking the live chat link in the bottom right hand corner of your screen or contact us here.

8am-5pm Monday-Friday.